Good day.
It’s been a while. I guess I’m ‘guilty’ of what I am about
to write about. COMMUNICATION! Your entire business/career depends on
communication.
I placed an order and I was told that the order would be
delivered on a certain day. The day went past and there was no delivery. Neither
was there an explanation for the non-delivery. I think the goods were delivered
about a day or two late and I’m still waiting for a reason why. I know I would
have heard from my supplier if my payment was delayed.
Sometimes, it’s little foxes like this that make people take
their business elsewhere. I don’t know if there is an issue as this is a bit
unusual for this supplier. I have given her the benefit of the doubt and
checked with her. Some of our customers may not feel obligated to do what I
have done.
As I noted, it is not usual for her to be silent.
Unfortunately, some of us need to brush up on our communication skills. I know
there are all shades of customers. However, we have to be careful with OUR own
attitudes too. That may be what is triggering our clients’ offensive behaviors.
Like one of my colleagues pointed out, there is no point fighting with your
client (except on ethical grounds) because you’ll eventually lose. Take time to
understand what the complaint is really about and address their issues as much
as you can.
Meanwhile, I hope you’ve done the needful with your BVN
registration. I hope the CBN realizes soon that this ought to be a continuous
exercise and should be embedded in the day-to-day banking activities.
Please feel free to leave a comment here or join the
conversation on Facebook page at www.facebook.com/adenikethetentmaker
#Tentmakers
